Data Protection

Tenx365 Privacy Policy

Your personal data matters to us. This Privacy Policy explains in detail what information we collect, why we collect it, and how we keep it secure.

Last Updated: January 2026

1 Introduction

Tenx365 (https://tenx365.fun) takes your privacy seriously. This Privacy Policy ("Policy") explains what information we collect, how we use and protect it, and what rights you have.

By using our platform, you are considered to have agreed to this Privacy Policy. This Policy is part of our Terms & Conditions consistent with and applicable alongside both documents.

Our Commitment: We never sell your personal data. Information is used solely to provide you with a better service and to meet legal obligations.

2 What Information We Collect

Various types of information are collected when you use the tenx365 platform. The types and sources of data collected are detailed below:

Personal Identity Information

  • Full Name & Date of Birth
  • Email Address & Mobile Number
  • Home Address & Nationality
  • National ID or passport number (for KYC verification)

Financial Information

  • Payment method details (Mobile Banking, Nagad, Rocket, etc.)
  • Deposit & Withdrawal History
  • Transaction Amount & Date

Technical Information

  • IP Address & Device Type
  • Browser & Operating System Information
  • Login Time & Session Data
  • Data Collected via Cookies & Tracking Pixels

Gaming Activity Data

  • Bet History & Game Logs
  • Win & Loss Records
  • Bonus Usage History
  • Time Spent on the Platform
Type of Data Source of Collection Mandatory?
Name & Contact Details At Registration Yes
Identity Verification Documents During the KYC Process Yes, for withdrawals
Payment Information Transaction Time Yes
Device & IP Information Automatically Yes (for security purposes)
Gaming History While Using the Platform Yes
Cookie Preferences From Your Browser Partial

3 Purpose of Data Use

Collected data is used solely for specific, legitimate purposes. tenx365 never uses your information beyond those purposes. The primary use cases are:

  • Account Management: To manage registration, login, password resets, and account security.
  • Payment Processing: To process deposits and withdrawals securely and to prevent fraud.
  • KYC Verification: To verify age and identity, as required by law.
  • Customer Support: To resolve your questions and issues quickly.
  • Personalized Experience: To recommend games and offers tailored to your preferences.
  • Promotional Communications: To send information about bonuses, offers, and new games (with your consent).
  • Legal Compliance: To comply with licensing authorities and applicable regulations.
  • Responsible Gaming: To identify signs of excessive gaming and provide timely support.
Marketing Communications: If you no longer wish to receive promotional emails or SMS, contact our support team at any time. Your request will be actioned within 48 hours.

4 Data Sharing & Third Parties

Tenx365 never sells or rents your personal data. However, information may be shared with specific third parties in the following limited circumstances:

Payment Providers

Information is shared with approved payment gateways — including Mobile Banking, Nagad, and Rocket — solely to process transactions. These providers maintain their own strict privacy policies.

KYC & Identity Verification Services

Data is shared with internationally recognized identity verification agencies solely for document verification purposes. Third parties do not retain the information once verification is complete.

Legal Authorities

In response to court orders, government investigations, or valid requests from licensing authorities, we may disclose information as required by law.

Technology Service Providers

Limited data may be shared with technology companies that assist with server hosting, cybersecurity, and platform operations. All such parties are bound by our privacy agreements.

Rest Assured: Outside the limited cases above, your data is never shared with advertisers, data brokers, or any other third parties.

5 Cookie Policy

Tenx365 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your experience.

Cookie Type

  • Essential Cookies: For login sessions and security purposes. The site cannot function properly without these.
  • Functional Cookies: To remember your language preferences and settings.
  • Analytics Cookies: To analyze site usage and improve the user experience.
  • Marketing Cookies: To show relevant promotions (with your consent).

Cookies can be disabled at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the platform.

6 Data Security Measures

Tenx365 uses industry-leading security measures to keep your data safe. Our security infrastructure includes:

  • 256-bit SSL/TLS encryption — applied to all data transmissions.
  • AES-256 encryption — applied to all stored sensitive data.
  • Two-factor authentication (2FA) — for account access.
  • 24/7 security monitoring and intrusion detection.
  • Regular security audits and vulnerability assessments.
  • Strict data access control policies for all staff.
Warning: No system on the internet is 100% secure. Stay vigilant — use a strong password and never share your login details with anyone.

7 Data Retention Period

Tenx365 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:

  • Account Information: For the lifetime of your account and 5 years after closure (legal obligation).
  • Financial Transactions: Minimum 7 years (as required by financial regulatory law).
  • KYC Documents: 5 years after the end of the relationship.
  • Cookies & Session Data: Upon session end, or a maximum of 1 year.
  • Customer Service Records: 3 years.

Once the retention period expires, data is securely deleted or rendered permanently inaccessible.

8 Your Rights

As a tenx365 user, you have important rights over your personal data. These rights are provided in accordance with international data protection principles.

Right to Access Data

You have the right to know what information we hold about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

You can request deletion of your data under certain circumstances.

Right to Restrict Processing

You can request that we stop using your data for specific purposes.

Right to Data Portability

You may request your data in a structured, portable format.

Right to Object

You can object to your data being used for marketing purposes.

To exercise any of these rights, contact our support team. We will respond within 30 days.

9 Children's Privacy

Tenx365 is an adult gaming platform. Use by anyone under 18 is strictly prohibited. We do not knowingly collect data from minors.

If a parent or guardian becomes aware that their child has registered on our platform, please contact us immediately. We will promptly delete the relevant account and all associated data.

Age Verification: Age verification is carried out at registration and before withdrawals. If a user is found to be under 18, the account is closed immediately.

10 Privacy Policy Updates

This privacy policy may be updated from time to time due to business changes, new service launches, or legal requirements. Before any significant changes, we will:

  • We will send notifications to your registered email.
  • We will post a notice on the main page of the website.
  • We will display the date of the latest update at the top of the page.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

11 Get in Touch

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us:

  • Email: [email protected]
  • Live Chat: directly from within the platform
  • Response Time: typically within 24–48 hours

We have a dedicated privacy team to handle data protection complaints, with support available in Bengali.

Why Your Data Is Safe with tenx365

We are committed to protecting your privacy at every level.

End-to-End Encryption

Every transaction and data exchange is protected with 256-bit SSL encryption. No third party can access your data.

Strict KYC Verification

Only identity-verified users may operate an account. This protects your account from unauthorized access.

Secure Data Storage

All data is stored on encrypted servers. Regular backups and security audits ensure the ongoing protection of your information.

No Sale of Data

We never sell your personal data to advertisers or data brokers. Your information is used exclusively to serve you.

In Your Control

Opting out of marketing communications, viewing your data, or requesting its deletion — all of it is in your hands.

Bengali Language Support

Get help in Bangla for any privacy-related questions. Our dedicated privacy team is active 24 hours a day.

Start Gaming in a Safe Environment

Once you've read our Privacy Policy, feel free to register. Your data is completely secure.

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