Tenx365 Terms and Conditions

1 General Introduction

These terms and conditions ("Terms") apply to the use of the tenx365 platform and all related services. By accessing the tenx365 website, creating an account, or using any of our services, you are deemed to have automatically agreed to these Terms.

Tenx365 is an international online gaming platform designed specifically to serve players in Bangladesh. Our platform operates under an international license. These terms and conditions are in place to protect Bangladeshi players and ensure fair gaming.

2 Account Registration & Eligibility

The following requirements must be met to create an account and play on tenx365:

• You must be at least 18 years old. Minors are not permitted to play on tenx365.
• Each individual may only register one account. tenx365 reserves the right to close all accounts belonging to the same person if multiple accounts are found.
• All information provided at the time of registration must be accurate, complete, and up to date.
• Keeping your account password secure is entirely your responsibility.
• Residents of countries where online gaming is prohibited are not permitted to use tenx365.

Account Verification (KYC)

Tenx365 may verify your identity for security purposes. This process is known as KYC (Know Your Customer). You may be asked to provide a copy of your national ID or passport. tenx365 reserves the right to hold withdrawals until KYC is completed.

3 Deposit & Payment Policy

Tenx365 supports a range of mobile banking methods for deposits, including Mobile Banking, Nagad, and Rocket. The following rules apply when making a deposit:

• The payment method used for deposits must be registered in your own name.
• Depositing via a third-party payment method is strictly prohibited.
• Once a deposit is confirmed, the balance is credited to your account instantly.
• If a deposit fails, please contact the relevant payment provider or our support team.

4 Withdrawal Policy

The following terms apply to all withdrawals of winnings from tenx365. We have designed the withdrawal process to be straightforward and transparent.

• The payment method used for withdrawals must match the method used for the deposit.
• The minimum withdrawal amount is BDT 500.
• Withdrawal requests are typically processed within 24 hours.
• Wagering requirements must be met before any winnings derived from a bonus can be withdrawn.
• Withdrawals may be put on hold if KYC verification is not completed.
• In cases of suspicious activity, tenx365 may place a hold on withdrawals and carry out additional verification.

5 Bonus & Promotion Terms

Separate terms apply to each tenx365 bonus and promotion. The following general rules apply to all bonuses:

Welcome Bonus

• New members will receive a 100% Welcome Bonus on their first deposit.
• A minimum deposit of BDT 500 is required to qualify for a bonus.
• The wagering requirement is 20 times the bonus amount.
• Wagering must be completed within 30 days of the bonus being activated.

Cashback & Reload Bonus

• The weekly cashback bonus is activated every Monday.
• Cashback is calculated based on the net losses from the previous week.
• Reload bonuses are available on specific days or during promotional periods.

6 Gaming Rules

All games on tenx365 are run fairly and transparently. Our games use certified RNG (Random Number Generator) technology, ensuring every outcome is completely random and impartial.

• If a technical error occurs during gameplay, that round will be considered void and the bet will be refunded.
• In the event of any dispute regarding game rules, game logs and server records will serve as the final evidence.
• In Live Casino games, the dealer's decision is final; unreasonable disputes will not be entertained.
• In Sports Betting, if a scheduled match is not completed, the bet will be considered void.
• Betting limits are clearly stated within each game.

7 Prohibited Activities

The following activities are strictly prohibited on the tenx365 platform. Violations may result in account closure and forfeiture of your balance:

• Playing games using bots, automated software, or hacking tools.
• Using the platform for money laundering or any other illegal financial activity.
• Attempting to access another player's account.
• Creating multiple accounts for the same person.
• Intimidating or harassing tenx365 staff.
• Exploiting system vulnerabilities to gain an unfair advantage.
• Operating an account under a false identity or with fabricated information.

8 Account Suspension & Closure

Tenx365 reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• Violation of any clause of the terms and conditions.
• If evidence of fraud or suspicious activity is found.
• If registration using false information is proven.
• If the player requests account closure themselves.
• In cases of extended inactivity (no activity for more than 12 months).

We typically send an email notification before closing an account. However, in cases of serious violations, an account may be closed without prior notice.

9 Privacy & Data Protection

Tenx365 treats the protection of your personal information as its highest priority. Any data we collect is used solely to operate our services. To read our full privacy policy, Privacy Policy page here.

• All data is protected with SSL encryption.
• Your information is never sold to third parties.
• Information may be shared with authorities only when required by law.

10 Limitation of Liability

Tenx365 is not liable for:

• For any losses caused by an internet disconnection during gameplay.
• If a user's password or account details are compromised due to their own negligence.
• For transaction delays caused by server issues on the part of a third-party payment provider.
• Issues arising from a user's lack of awareness of the laws applicable in their country.

11 Right to Amend Terms

Tenx365 reserves the right to update these terms and conditions, in part or in full, at any time. Users will be notified via their registered email or SMS before changes take effect. Continued use of the platform after any update will be considered acceptance of the revised terms.

12 Contact & Dispute Resolution

If you have any questions or complaints regarding the terms, please contact our support team. We are available 24/7 to assist you in Bengali.

• Email: [email protected]
• Live Chat: Available anytime from within the platform
• Response time: typically within 24 hours

Disputes are first handled by attempting resolution with our support team. If unresolved, the matter will be escalated to the relevant licensing authority.